Communication is key in any business and especially so when running an online store. Just because it’s e-commerce doesn’t mean you don’t need to have a personal touch when interacting with customers and Etsy is no different. Luckily Etsy gives Sellers the option to include a personalized message with orders. Here’s everything you need to know about:
Etsy Message to Buyers Examples and Templates. Messaging buyers on Etsy to thank them for making a purchase, inviting them to contact you should they have any questions, and providing estimated delivery dates is a fantastic way to boost your Etsy Customer Satisfaction scores and keep your business running!
There’s a lot more that goes into messaging buyers other than providing information. As your direct form of contact, Etsy Messaging can be one of your biggest marketing and sales tools as you ensure customers are not only satisfied with their current order but are motivated to come back for more! Read below to find out how you can take full advantage of messaging buyers on Etsy.
Why not! Just because you never meet your buyers doesn’t mean you don’t need to keep good communication.
Successful Etsy Sellers follow many of the same business etiquettes that traditional brick-and-mortar shops follow. Sure, you’ve adapted to a fast-growing online marketplace and have different customer acquisition tactics, but the basics of business don’t change all that much.
It is your responsibility as an Etsy shop owner to hone in your communication skills and properly message buyers!
There are plenty of reasons why you would want to message your customers including to:
Now that you have a basic understanding of why you should message buyers, let’s go over what you can say specifically.
Before we get into the message templates we’ve created for you, let’s quickly cover some Do’s and Don’ts of what to say when it comes to messaging buyers.
What to say:
What not to say:
When you want to message customers directly on Etsy keep in mind everything we discussed above. Sure one or two mishaps won’t define your brand but if you want a long-term successful Etsy business then clear communication is key!
When it comes to messaging buyers, there are basically two ways to do it. You can message them directly or through something called Etsy Message to Buyers.
This is a small section that will be sent out as part of your order confirmation email to your customers.
You want to include things like a brief thank you message, your standard shipping terms and conditions, and any other information that the customer may need.
Here are 3 templates to get you started:
Thank you for your purchase! You can expect to see your order within 3 to 5 business days. Feel free to reach out with any questions you may have and be sure to leave us a review. Provide your Etsy Shop link.
We are so happy to see you found what you were looking for! Our team is finalizing your order details as we speak. Once shipped, you can expect to receive your items in 3 to 5 business days. Be sure to leave us a review! Provide your Etsy Shop link.
Thank you so much for your purchase! We are so sure you are going to love your order that we wanted to give you a discount on your next purchase! Here’s 10% off the next time you visit us. Use code: SALE10.
Use any combination from the above and mix and match as you see fit!
These messages will greatly increase your positive feedback and return customer rate!
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